Refund Policy
Last updated: January 2026
This policy applies to MAXWEP service engagements and to subscriptions for ResponseBee, Affilix, and EarningPe.
1. Scope of this policy
This Refund Policy covers two categories of purchases: (a) development, design, and marketing service engagements booked through MAXWEP, and (b) subscriptions to our products — ResponseBee, Affilix, and EarningPe. Each is handled differently, as described below.
2. Service engagements
Fixed-scope and project-based engagements are refundable on a milestone basis: any milestone not yet started is fully refundable, a milestone in progress is refundable minus work already completed (assessed in good faith), and a completed and delivered milestone is non-refundable. Hourly and dedicated-team engagements are billed for time already worked and are non-refundable for hours delivered, but any unused prepaid balance is refundable on request.
3. Product subscriptions — free trials
ResponseBee, Affilix, and EarningPe each offer a free trial or a free tier as described on their pricing pages. No payment is collected during a free trial, so no refund is applicable until you choose to upgrade to a paid plan.
4. Product subscriptions — monthly and annual plans
If you're not satisfied with a paid ResponseBee or Affilix subscription, you may request a full refund within 14 days of your first payment on a new plan. After the initial 14-day window, subscription fees are non-refundable for the current billing period, but you can cancel at any time to prevent future charges — your access continues until the end of the period you've already paid for.
5. Annual plan cancellations
If you cancel an annual subscription after the initial 14-day refund window, we do not provide prorated refunds for the remaining months, but we're happy to discuss switching you to a monthly plan going forward.
6. EarningPe app
EarningPe itself is free to download and is included with an active Affilix or ResponseBee subscription — there is no separate charge for the app, and this Refund Policy for those products governs any related billing.
7. How to request a refund
To request a refund for a service engagement or product subscription, contact us through our contact page with your invoice or account details and the reason for your request. We aim to respond within two business days.
8. Processing time
Approved refunds are processed back to your original payment method within 5–10 business days, though the exact time to appear on your statement depends on your bank or card issuer.
9. Exceptions
We reserve the right to decline a refund request in cases of suspected abuse of this policy, violation of our Terms of Service, or where a subscription was cancelled and reactivated repeatedly to claim multiple trial or refund periods.
10. Changes to this policy
We may update this Refund Policy from time to time. The version in effect at the time of your purchase or engagement governs that transaction, and material changes will be reflected by an updated revision date at the top of this page.
11. Contact us
If you have questions about this Refund Policy, please reach out through our contact page and we'll respond as soon as possible.
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